Refund policy

Pieces by Sidney – Returns & Refunds

We pour our heart into every piece, and we want you to love it. If something isn’t quite right, here’s how we handle returns and refunds:

Returns
You have 30 days from receiving your artwork to request a return. To be eligible, your piece must arrive back in the same condition it was sent — unworn, unused, and in its original packaging. Please keep your receipt or proof of purchase.

To start a return, email us at piecesbysidney@gmail.com

We’ll provide a return shipping label and instructions once your request is approved. Items sent without prior approval cannot be accepted.

Damages & Issues
Art is delicate. Please inspect your order when it arrives and contact us immediately if your piece is damaged, defective, or not what you ordered. We’ll make it right.

Non-Returnable Items
Certain items cannot be returned:

• Custom or commissioned artworks

• Digital files or downloads

• Perishable materials

Exchanges
We don’t offer direct exchanges. If you’d like something different, return your current piece (once approved) and place a new order.

European Union Customers
If your order is shipped to the EU, you have 14 days to cancel or return your order for any reason. Pieces must meet the same eligibility requirements.

Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Banks or credit card companies may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at piecesbysidney@gmail.com